Your Satisfaction Guaranteed!

 
The South Windsor Parks & Recreation Department continuously strives to
provide the residents of South Windsor with high-quality recreation programs,
activities, and special events. We are confident you will be happy with our
services and we guarantee your satisfaction. If you are not satisfied, we would
appreciate your comments, ideas or suggestions for improvement.

Payment Policy

All payments are due at the time of registration unless otherwise noted. Any payment not received prior to attending the program or event is considered past due. If any individual or person(s) within the same household are enrolled in programming they are subject to cancellation and withdrawal until the balance is paid in full. Payment plans set up prior to the start of a program or event are honored and invoices will not be marked past due.

Any individual struggling or unable to make payments may qualify for Financial Assistance or a Specialized Payment Plan. Financial Assistance and Specialized Payment Plans are offered for certain programs on a case by case basis. Visit our Financial Assistance Page for more information.

We make every effort to contact you regarding any past due invoices such as phone calls, emails, and personalized letters. If we do not receive any correspondence from the delinquent party after 45 days, a suspension will be placed on the account until the account is paid in full.

Any person(s) with a balance unpaid after three months is subject to collections. Any fees incurred by collections is the responsibility of the payer designated on the past due invoice.

For more information contact our department via email: rec@southwindsor-ct.gov.

Refund Policies

General Department Refund Policy

Many programs are very popular and fill quickly, so quickly that we often have waiting lists for them. All requests for cancellations, refunds, or transfers must be made in writing via email to rec@southwindsor-ct.gov or in person in our office located at the Wapping Parks and Recreation Facility. In order to allow us time to process your request and fill spots from the waitlist, all requests must be received by 4:30pm on the Wednesday prior to the start of the session. All refund requests are considered on a case-by-case basis and subject to the discretion of the Parks and Recreation Department, and as such, full and/or pro-rated refunds are not guaranteed.

 

Preschool Refund Policy
 
Requests for cancelations, withdrawals, or transfers received by the Wednesday prior to the start of the session will be eligible for a full refund. Requests for cancelations, withdrawals, or transfers received after the start of the session but prior to the halfway point of the session (four weeks in) will be evaluated on a case-by-case basis to receive a pro-rated refund. Requests for cancelations, withdrawals or transfers after the halfway point in the session (four weeks in) are not eligible for a refund. All requests must be submitted in writing to the Parks and Recreation Department via email, rec@southwindsor-ct.gov or in our office at the Wapping Parks and Recreation Facility, 91 Ayers Road. 

 

4th "R" Refund Policy
 
Requests for cancelations, withdrawals or transfers need to be submitted in writing to the Parks and Recreation Department (via email, rec@southwindsor-ct.gov or in our office at the Wapping Parks and Recreation Facility, 91 Ayers Road) by the 15th of the month prior to the month for which you are looking to make a change. (For example, if you would like to make a change for November, the request must be received by October 15th). Requests that are made within this timeframe will ensure that no charges are made for the upcoming month. Any requests received after the 15th of the month will be honored for the next full month. (For example, requests received on October 25 will be honored beginning in December).  

 

Veteran's Memorial Park
 
Season & Daily Passes 
There are NO refunds for Veteran’s Memorial Park daily admission or season memberships. Once these are purchased they are nonrefundable.
 
Swim Lessons
Classes are held Monday-Thursday, rain or shine. Classes will only be canceled for severe weather. Classes canceled due to severe weather will be made up on the 2nd Friday of the session. Any other missed classes due to the pool closing for thunder or other unforeseen circumstances will be refunded.
 
 

Residency Policy

A.    Definitions:

   1.   Resident 

  • Dwelling – any individual whose primary household is in the Town of South Windsor, CT. This includes verifiable homeowners and renters, who are either directly or indirectly responsible for paying municipal taxes to the Town.
  • Commercial – any verifiable individual(s) who own a business in the Town of South Windsor, and who are directly or indirectly (lease) responsible for paying municipal property taxes to the Town.

   2.   Non-Resident – any individuals, whether by dwelling or commercial definition, who are non-tax payers  to the Town of                       South Windsor.

 
B.     The South Windsor Recreation Department reserves the right to obtain proof of residency and business ownership to properly                satisfy the intent of this policy.

Behavior & Public Safety

Participants Behavior

·         Behave in a safe and responsible manner

·         Participants are expected to exhibit appropriate behavior at all times.
 
   Participants shall:
·         Show courtesy and respect to other participants, volunteers, and staff
·         Treat equipment and facilities with care

We use a positive approach to behavior management. However, we reserve the right to take appropriate action based upon an evaluation of each situation on its own merits.

 
Public Safety
 
If you appear impaired or under the influence of drugs or alcohol, we will suggest that you allow us to help find someone to
drive you and your child home. We will notify proper authorities
if deemed appropriate.
 

Bullying

Bullying  shall  include,  but  not  be  limited  to,  a  written,  verbal  or  electronic  communication  or physical act or gesture based on any differentiating characteristics, such as race, color, religion, ancestry, national origin, gender, sexual orientation, gender identity and expression, socioeconomic status, academic status, physical appearance, or mental, physical, developmental or sensory disability, or by association with an individual or group who has or is perceived to have one or more of such characteristics.  For purposes of this policy, "Cyberbullying" means any act of bullying through the use of the Internet, interactive and digital technologies, cellular mobile telephone or other mobile electronic devices or any electronic communications.

South Windsor Parks and Recreation takes bullying very seriously and has zero tolerance for exhibiting such behavior. As defined in the Town of South Windsor Board of Education policy, “bullying” means the repeated use by one or more participants of a written, verbal or electronic communication (such as cyber bullying) directed at or referring to another participant attending any South Windsor Parks and Recreation recreational programs, or a physical act or gesture by one or more participant repeatedly directed at another participant attending a recreational program through South Windsor Parks and Recreation, that:

  •       Causes physical or emotional harm to any participant/patron or damage to any        participants/patrons property whom is visiting or attending any Recreational Facility or program.
  •         Places such participant/patron in reasonable fear of harm to themselves or of damage to their property.
  •         Creates hostile environment for patrons of our parks or facilities
  •         Infringes on the rights of such participant/patron; or
  •         Substantially disrupts their participation or visitation to Recreational programs, town parks and facilities.

 

Each situation will be evaluated on a case by case basis and any subsequent follow up actions are at the discretion of the South Windsor Parks and Recreation Department.

Americans with Disabilities Act

South Windsor Parks & Recreation complies with the Americans with Disabilities Act (ADA) prohibiting discrimination on the basis of disability. ADA requires that recreation programs must be implemented in the most integrated setting possible, appropriate for each individual. Persons with disabilities are encouraged to contact the South Windsor Parks & Recreation Department at least two weeks in advance regarding any accommodations needed to assist with participation in and enjoyment of any program or special event. If you have questions, please call 860-648-6355 or contact our email at rec@southwindsor-ct.gov.

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